Privacy Policy

Privacy Policy

Bawabat Al Dawa Medicine Store (BAMS) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (www.bams.ae) or interact with our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Email address

• Phone number

• Delivery address

b. Technical Information

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on the website

• Cookies and usage data

2. How We Use Your Information

We collect and use your information for the following purposes:

• To process and fulfill your orders

• To verify prescriptions (where applicable)

• To provide customer support

• To improve our website and services

• To comply with UAE laws and regulatory requirements

• To send updates, offers, or promotions (with your consent)

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

• Licensed couriers and logistics partners for order delivery

• Payment processors to complete transactions

• Health authorities, when required by law

• IT and software providers who support our website operations
  All third parties are contractually obligated to handle your data securely and in accordance with applicable laws.

4. Cookies and Tracking

We use cookies to improve user experience and website performance. You can modify your browser settings to decline cookies, but this may affect some functionalities of our site.

5. Data Security

We implement industry-standard measures to protect your personal information, including encryption, firewalls, and secure access controls.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to your data

• Withdraw consent (where applicable)

• Request deletion of your data, subject to legal and operational constraints

To exercise these rights, contact us at info@bams.ae.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.